FAQ

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FAQ

  • 1. Are you a direct manufacturer or a trading company?

    Infraswin Energy is both a manufacturer and a trading company. We have our own production factories and manufacturing equipment, with detailed manufacturing processes, including raw material procurement, production line procedures, and quality control measures. We also have product research and design capabilities to meet market demands. Infraswin Energy has its own trade brand and also could help design and provide products for customers’ brands. 
  • 2. Where do your products primarily export to?

    Our products are primarily exported to more than 40 countries, including the United States, Russia, Japan, South Korea, as well as various countries across Europe, North America, South America, Southeast Asia, Africa, and the Middle East.
  • 3. Do your products have export qualifications?

    Our products comply with IEC standards, and have passed UL508A certification (North America) and CE certification (the European Union), and have export qualifications.
  • 4. Can your company customize products?

    We are a professional one-stop enterprise energy management solution provider with 14 years of experience and a listed company on the NEEQ. According to the specific situation of customers, we can provide solutions to determine the parameters and accurate prices of products. So, it can be customized.
  • 5. How is the company's after-sales service?

    Our company can provide product installation and operation videos for overseas customers. When there is a problem, we can communicate with customers online. On-site overseas after-sales service is provided at the customer's expense.